Ofcom: Latest phone, broadband and pay TV complaints revealed


Ofcom today published its latest complaints data, revealing the most complained about major telecoms and pay TV providers between April and June 2012.

The quarterly report, which aims to provide useful information to help consumers make informed decisions when considering a new service or provider, and also to incentivise operators to improve their performance.

Landline telephone services

In the landline telephone market, all providers included in the research achieved lower volumes of complaints during the three months to June 2012 than for the previous quarter.

Ofcom received the most complaints during the second quarter of 2012 from customers of TalkTalk Group, with 0.53 complaints per 1,000 customers.

For landline, TalkTalk is the only provider whose complaint levels are above the average of the companies included in the research1, with customers mainly experiencing issues with billing and customer service. However, this is the fewest number of complaints that TalkTalk has received about its landline services since Ofcom first began publishing complaints data in 2010.

The least complained about provider in the same period was Virgin Media, with 0.14 complaints per 1,000 customers. Here to read more.

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