Ofcom: audience complaints


Viewers and listeners in the UK have long enjoyed a rich heritage of broadcasting and quality programming.

But sometimes you may see something on TV – or hear a programme on radio – which you find offensive or think is harmful.

Every time Ofcom receives a complaint from a viewer or listener, we assess it under the Broadcasting Code to see if it needs further investigation.

The Code sets standards for television and radio shows and broadcasters have to follow these rules.

Broadcasting Code

These rules not only cover harm and offence, but also other areas like impartiality and accuracy, sponsorship and commercial references as well as fairness and privacy.

For example, the Code has rules on what can be screened on TV before the 9pm Watershed.

If we find a programme has broken these rules, then it will be found in breach of the Code and Ofcom will publish this decision.

In very serious cases, we will consider further action (e.g. fining a broadcaster). Here to read more.

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