Neelie Kroes:The EU, safeguarding the open internet for all

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Thank you for inviting me to speak. Net neutrality can be a polarising debate. But I often find there is much we agree on. We agree that the internet is a great place to exercise and enjoy liberty. A great place to innovate, and implement new ideas without having to ask permission. And an open forum for all kinds of activity.

That’s why people find the internet such an incredible place to explore, experiment, experience. That’s why there’s so many great online services for all to enjoy. That’s why people are prepared to pay for high-quality connections: and are disappointed if they don’t deliver.

And if the net neutrality debate shows anything, it is how important the internet has become. Not just basic broadband, but high quality connections that are open, fast, enabling. Connectivity is at the heart of our innovative future. And people care about it deeply.

Openness and liberty are values I am determined to defend everywhere. I’m just back from a trip to Egypt. The Arab Spring showed us the power of the internet. So I am determined to support and champion that network. A network that is open and unified, and delivering democratic values. Across the world, and here in Europe.

That is why we have our No Disconnect strategy, helping global activists use ICT tools in their fight for freedom. And that is why I am determined to safeguard media freedom and pluralism, including in the digital age.

And yet, this is not a simple debate. Even though we agree on values, the debate is no less complex. Take the public highway: another open network. You can get on wherever you want, explore and drive anywhere. Yet, our roads aren’t a lawless anarchy: they have traffic lights, speed limits, a Highway Code. Nor, on the other hand, do we overregulate; governments don’t tell you what kind of car to buy, or where to drive to. And, however open it is, the road network doesn’t come free of charge; someone has to pay, whether through taxes or tolls.

My point isn’t that the internet is like the road system: it isn’t, they are different networks. My point is that, for any open network, finding the right balance is not obvious. When to step in and set out rules; or when to hold back and let people make their own choices. The approach needs to follow not from ideology, but from an understanding of how that particular network actually operates. Then we can find the right way forward to preserve its benefits, project them into the future, and best protect users’ interests.

Finding that balance is not simple. Some like to imply that it is: but I’ve never believed in policy by slogan. Safeguarding the open internet in practice is too important a goal to trivialise, or reduce to mere mottos.

Let me give a few examples. The fact is, the online data explosion means networks are getting congested. Internet Service Providers (ISPs) need to invest in network capacity to meet rising demand: and the right predictable regulatory framework will help them do so. But, at peak times, traffic management will continue to play a role: and indeed it can be for legitimate and objective reasons; like separating time-critical traffic from the less urgent.

Many ISPs already do manage traffic in that way, avoiding congestion and ensuring quality. Likewise, many ISPs protect their customers from spam – something which has made a real positive difference, which I’d say most users find helpful, and are happy with.

Plus, different users have different network needs. Some people want a straightforward mobile package to check the odd email or website. Others want to constantly watch videos on their tablet, consuming high bandwidth. Those different needs are all valid; they are a reflection of the richness and diversity of the internet itself. I want to put those consumer needs right at the centre of our thinking. Operators need to respect these different needs, and to do that they must also be allowed to innovate to meet those needs.

Regulation matters. But while we – quite rightly – regulate chemicals, food, or toys, we have largely left the internet intact. And that’s precisely why it has been the source of so many new ideas. From cloud computing to crowd-sourced knowledge; video-on-demand to virtual universities. Ideas no central planner could ever have foreseen or provided for in advance. Ideas which had space to grow, precisely because no regulator tried to pick winners, or to second-guess innovation. That is a philosophy that should inspire. It is a success we should build on.  Here to read more.

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