The European Commission today announced a package of measures to ensure that air passengers have new and better rights to information, care and re-routing when they are stranded at the airport. At the same time there will be better complaint procedures and enforcement measures so passengers can actually obtain the rights to which they are entitled.
The air passenger rights proposal clarifies legal grey areas and introduces new rights where necessary.
Vice President Siim Kallas said “It is very important that passenger rights do not just exist on paper. We all need to be able to rely on them when it matters most – when things go wrong. . We know that the real priority for stranded passengers is just to get home. So our focus is on information, care and effective rerouting. The aim is to get passengers where they want to be as quickly as possible while giving the airlines the time they need to sort problems out.” Here to read more.